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Blog Articles for BTS Technologies

How to Compute VoIP Cost of Ownership

June 7th, 2022 by Brian Wakefield

Business technology and call center VoIP PBX concept.

Over the last decade, the use of VoIP (voice over internet protocol) has increased drastically. VoIP solutions have grown in popularity for many reasons, such as unmatched scalability, collaborative features, high quality of sound, and cost-efficiency....

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Posted in: VoIP

Picking the Right VoIP System for Your Small Business

May 3rd, 2022 by Roger Wentowski

Woman wearing yellow shirt in a call center, using VoIP headset on desktop computer

Voice over Internet Protocol (VoIP) system has been a dominant part of small and large businesses, particularly for its flexibility and cost-effectiveness. VoIP allows your employees to virtually collaborate and communicate while also tracking the interactions...

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Posted in: VoIP

Benefits of Using a VoIP System for Small Businesses

March 23rd, 2022 by Roger Wentowski

Man sitting in home office talking into a mobile phone

Communication is an integral part of any business, and using the right technology and tools can ensure the successful running of operations. Numerous organizations have realized the significance of VoIP systems and have switched from traditional phones...

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Posted in: VoIP

Top VoIP Features for Small Businesses

February 14th, 2022 by Roger Wentowski

A close up view of a business phone on a blue background

Not all VoIP services are made equal, and we couldn't agree more. Therefore, it makes sense to research the market and look for features and service packages that best suit your business needs and help you achieve your goals. As the demand for VoIP...

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Posted in: VoIP

Is Your Phone System Costing You Money?

September 1st, 2021 by Kim Reynolds

Close up of man with calculator counting money and making notes. Cost and accounting concept.

Get Out of the Closet Do you still have an old phone system with a controller in the closet? An old premise-based telephone system had fixed architecture. This limited the flexibility of a company in reacting to the changing workplace environment....

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Posted in: News

Landline vs VoIP: 4 Key Considerations

August 31st, 2021 by Roger Wentowski

Four call center employees working in the same room at different desks

As technology evolves, businesses across industries are looking for new, better, and advanced ways to do business and serve clients. And one such technology that is making the rounds is VoIP. Some modern businesses have jumped on the bandwagon,...

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Posted in: VoIP

How to Find a Phone Number's Owner if It's VoIP Call?

March 31st, 2021 by William Wentowski

A man looking at a tablet as it displays a world map, while also presenting a holographic display with a warning symbol in front of him

VoIP phones have become the norm for businesses everywhere. The convenience they provide with allowing calls to anyone in the world over the internet simply can't be beaten. However, there is a common concern when utilizing VoIP for calls....

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Posted in: VoIP

What is the Impact of Kari's Law and RAY BAUM's Act on Your Business?

February 27th, 2020 by William Wentowski

Depiction of law books with an open legal book and judge's gavel

Two new federal laws, effective February 16, 2020, impact any business or entity that uses a multi-line telephone system (MLTS): Kari's Law and RAY BAUM's Act (1) Kari's Law applies to multi-line telephone systems (MLTS), which are telephone systems...

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Posted in: News

Enterprise-Level Phone Systems for Small Businesses & Startups

October 15th, 2019 by Roger Wentowski

Phone zoomed in with blue background

Congratulations on starting your business, you’ve taken a significant step in creating a developing enterprise of your own, and now we want to help your business. At BTS Technologies, Inc. we handle the technology side of your organization to help grow...

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Posted in: VoIP

How Big-Name Telecommunication Carriers Are Charging You More For Your Internet and Business Phone Systems

September 4th, 2019 by Roger Wentowski

Business people in a conference room

Many businesses, both large and small, typically lean towards big-name carriers to take care of their internet, network, and phone services; however, they fail to realize that these carriers are working in their own best interest. This means that...

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Posted in: VoIP

The Importance of Flexibility in the Workplace

August 15th, 2019 by Brian Wakefield

Woman on bed

In the modern workforce, many employees prefer a job that offers flexibility, whether that be the ability to set their own schedule, work from home, job share, work part-time, take sabbaticals, have paid time off, or telecommute. Employers that...

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Posted in: Hybrid / Remote Workforce

How is the Technology You're Paying for Providing a Competitive Advantage to Your Business?

June 25th, 2019 by Roger Wentowski

relaxed man in a digital world

You buy your business a new phone system in the hopes of giving yourself a distinct advantage over your local competitors. You could be trying to achieve that by increasing efficiency, quality of life, or just flat driving up profits. While all of those...

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Posted in: News

Call the Telephone Company!

June 19th, 2019 by Kim Reynolds

Woman screaming at a phone

No, please no. I don't want to call them. I don't care if the lines are scratchy or the internet is slow or the bill is wrong. No, please no, don't make me call and talk to someone in another country who does not speak English after I have...

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Posted in: News

10-Digit Dialing for Alabama

March 26th, 2019 by William Wentowski

Area codes for Alabama

Beginning April 13, 2019, residents of the 205 region of Alabama will need to begin using 10-digit dialing for all calls, including those within the same area code or even city. In addition, a new area code (659) will begin to be assigned on November...

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Posted in: News

Unified Communications Explained

March 26th, 2019 by Brian Wakefield

Unified Communications

So, what is Unified Communications? Unified Communications (UC) empowers you with the ultimate communications tool by converging and integrating all forms of communications, networks, systems, and business applications—on any device in...

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Posted in: VoIP, Managed IT

ZAC 5.0 Introduces Secure and Convenient Way to Share Files

March 26th, 2019 by Kim Reynolds

 ZAC™ the Future of Collaboration

Zultys recently announced the official release of version 5.0 of ZAC—Zultys Advanced Communicator. "As an early adopter of ZAC, we have been active in watching the product grow and ZAC 5 is a big step forward," said Jerry McKenzie,...

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Posted in: News

Cut Down Costs With SIP Trunking

March 21st, 2019 by Brian Wakefield

A phone on a desk, with the receiver placed down in the foreground.

Looking to find a way to save some money on your phone system but don't want to fully upgrade and replace everything? It doesn't matter what kind of phone system your business is using, SIP trunking can cut down your overall costs. The associated cost...

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Posted in: Managed IT

Don’t Stress Out Your Customers

February 12th, 2019 by Brian Wakefield

Phone in hand and finger on keypad ready to dial

At BTS Technologies, we offer call waiting and automated call response so that your customers aren’t left waiting or directed to a voicemail, which can be incredibly frustrating. Businesses with poor call answering technology or none at all typically...

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Posted in: VoIP

Get Real Unified Communications With Zultys

February 5th, 2019 by Roger Wentowski

Man holding smart phone

When it comes to phone and communications solutions a lot of other companies will sling products at you. They claim that they are the unified communication solution that your business needs, when in reality what they are trying to sell you is hardly...

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Posted in: Managed IT, Hybrid / Remote Workforce

End-of-life for NEC SV8100 Phone Systems is December 31, 2018

November 9th, 2018 by Roger Wentowski

NEC SV8100 Phone System

Updating your NEC phone system If you have an NEC SV8100 phone system, you are approaching end-of-life support as of December 31, 2018. Starting January 1, 2019, if you have any hardware issues with this system, it cannot be fixed. No new licenses will...

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Posted in: Managed IT

Cut Costs with Our Managed Voice Services Program

November 1st, 2018 by Brian Wakefield

Declining graph

There are a lot of unavoidable expenses when you are running a business, and one of them is phones. If you want your company to be able to communicate properly with your customers, you need to have a phone system in place, and not only that, but...

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Posted in: VoIP

Additional Area Code Coming for Western Central Alabama

September 21st, 2018 by William Wentowski

Area code change map

The Alabama Public Service Commission approved the addition of area code 659 to western central Alabama. The new area code will exist alongside and cover the same geographic area as the 205 area code. Information on what cities will...

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Posted in: News

Ring, Ring!

August 1st, 2018 by Brian Wakefield

Close Up of Hand Dialing Phone

No matter how much technology has evolved, the good old fashioned telephone remains the cornerstone of many of business communications. But, does your system really meet your needs or is there a better solution out there to increase your productivity?...

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Posted in: VoIP

Carrier Chaos

December 19th, 2017 by William Wentowski

Frustrated man on hold

When was the last time you had to call ATT, Charter, or whoever about your telephone or internet bill? Remind you of a trip to the dentist with an added tension headache? Did you spend an hour on the phone searching for the right person or department?...

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Posted in: News

Toshiba is Shutting Down Telecommunication Systems Division

March 29th, 2017 by William Wentowski

The word NEWS in multicolored text floating in front of a great background filled with code, indicating the importance of Toshiba shutting down its telecommunication systems division

Toshiba Corporation is shutting down their Telecommunication Systems Division. It is effective March 21, 2017 and by May 22, 2017 they will no longer be shipping inventory to their dealers. They will also waive early termination fees to transition off...

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Posted in: VoIP, News

Keeping Phone Systems up to date in Alabama

February 6th, 2017 by William Wentowski

Old style rotary phone next to a pen and a pad of paper

It can be very tempting to push potential issues and maintenance to the future, so you don't have to deal with them today. While we understand that your business phone system isn't your biggest priority, here at BTS we want to stress the importance...

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Posted in: VoIP, Managed IT

Managed Voice Services Program

October 4th, 2016 by William Wentowski

We all struggle to keep up with rapidly changing technology while the hardware we invest in is obsolete much too soon. Software needs regular updates and renewals too, and technical support is always bringing in unexpected costs. With our Managed Voice...

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Posted in: Managed IT

NEC Phones Systems

May 15th, 2016 by William Wentowski

Are you the owner of an NEC phone system that is no longer supported by your previous provider? If so, contact BTS! We are taking over support on more and more NEC phone systems that many other companies are unable to manage. BTS has ample experience...

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Posted in: VoIP

UNIVERGE SV9100

November 7th, 2014 by William Wentowski

Do you need a communications solution that is highly reliable, simple, and is low maintenance? The SV9100 is a new system that has new handset and new applications to empower your workforce. This solution comes with an exceptional warranty and future...

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Posted in: Managed IT

Are You Looking to Upgrade and Invest in a New Phone System?

September 14th, 2014 by William Wentowski

It is time to consolidate lines and bills and consider your current options! When rolling out a new phone system, it's a good time to review what connectivity is coming into the building and review everything. Consider current options that weren't previously...

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Posted in: Managed IT

Do You Want Your Data and Voice Systems a Particular Way?

July 13th, 2014 by William Wentowski

We tailor our services to your needs. At BTS Technologies, it is our mission to understand our customer’s needs, wants and desires. We’re here to provide you with that competitive edge with the best technology to increase your profitability. We have...

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Posted in: Managed IT

Zultys

May 15th, 2013 by William Wentowski

BTS Technologies is a proud partner with Zultys, allowing us to bring our customers a premiere, customizable IP Telephony solution. Our Zultys solution is easily scaled to fit the needs of most businesses and has a variety of benefits to offer your business!...

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Posted in: News

Telephone Systems

January 25th, 2013 by William Wentowski

There are more telephone options to choose from today than have ever existed, and choosing the right one can be a difficult and time-consuming process. Let our staff assess and customize a system that best fits the needs of your business. We specialize...

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Posted in: VoIP


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