Unleash the Power of Seamless Communication with TotalVoice+
August 2nd, 2024 by Brian Wakefield
If you're looking to take your Microsoft Teams experience to new heights, TotalVoice+ from BTS Technologies is the solution you've been waiting for. This innovative offering seamlessly integrates with Microsoft Teams, unlocking a world of advanced features and capabilities designed to streamline your communication workflows.
At the core of TotalVoice+ is its ability to keep your existing phone numbers, ensuring a smooth transition without any disruption to your business operations. But that's just the beginning. With TotalVoice+, you gain access to a suite of powerful tools that will revolutionize the way you communicate.
Intelligent Call Routing: Never Miss a Call Again
One of the standout features of TotalVoice+ is its enhanced routing capabilities. Customize call routing to match your specific business needs, ensuring that every call reaches the right person or department efficiently. The intelligent routing system takes into account factors such as caller ID, time of day, and employee availability, ensuring that calls are directed seamlessly.
Additionally, the forward calls when busy function guarantees that no call goes unanswered, providing a seamless experience for your customers or clients. With TotalVoice+, you can configure call forwarding rules based on your preferences, ensuring that important calls are never missed.
Robust Failover Support: Uninterrupted Communication, Always
In today's fast-paced business environment, downtime is simply not an option. That's why TotalVoice+ offers robust failover support, automatically rerouting calls in the event of a Microsoft Teams outage. With this failsafe in place, you can rest assured that your communication channels will remain open, even in the face of unexpected disruptions.
The failover support feature in TotalVoice+ includes:
- Automatic call rerouting to alternate numbers or devices
- Customizable failover rules for different outage scenarios
- Real-time monitoring and alerts to notify you of any issues
By prioritizing business continuity, TotalVoice+ ensures that your communication infrastructure remains resilient and reliable, no matter the circumstances.
Extend Your Reach: Paging, Door Phones, and Non-Teams User Support
TotalVoice+ goes beyond traditional communication solutions by enabling seamless integration with paging systems and door phones. This feature enhances operational functionality, ensuring that critical announcements and access control are just a click away. Imagine being able to broadcast important messages or grant entry seamlessly from within Microsoft Teams.
Additionally, TotalVoice+ supports users without Microsoft Teams, ensuring that everyone in your organization stays connected, regardless of their software or device preferences. This feature is particularly useful for businesses with remote or field-based employees who may not have access to Teams, but still need to participate in calls and meetings.
Transform Your Setup into a Full-Fledged Contact Center
For businesses that require advanced contact center capabilities, TotalVoice+ offers an optional add-on feature that turns your setup into a fully functional call center. With this powerful tool, you can streamline customer interactions, improve response times, and deliver exceptional service every time.
The contact center capabilities of TotalVoice+ include:
- Advanced call queuing and distribution
- Real-time monitoring and reporting
- Customizable interactive voice response (IVR) menus
- Integration with customer relationship management (CRM) systems
By leveraging these features, your customer service team can operate more efficiently, providing a superior experience that sets your business apart from the competition.
Cost-effective and Flexible Licensing
One of the key advantages of TotalVoice+ is its cost-effective and flexible licensing model. Unlike Microsoft Direct, which can be restrictive and expensive, TotalVoice+ offers a per-standard license and user model, allowing you to maximize your communication capabilities while keeping costs in check.
The licensing options for TotalVoice+ include:
- Standard User License: For employees who need basic calling and messaging capabilities.
- Advanced User License: For users who require additional features like contact center functionality or advanced routing.
- Bundle Pricing: Discounted rates for businesses that need multiple licenses or a combination of standard and advanced licenses.
By offering a range of licensing options, TotalVoice+ ensures that businesses of all sizes can access the communication tools they need, without overpaying for features they don't require.
Elevate Your Communication Experience Today
Whether you're a small business or a large enterprise, TotalVoice+ from BTS Technologies has the power to transform your communication infrastructure. With its seamless integration with Microsoft Teams, advanced features, and cost-effective licensing, it's the ultimate solution for unleashing the full potential of your communication channels.
Don't settle for anything less than the best. Contact BTS Technologies today to learn more about TotalVoice+ and how it can elevate your Microsoft Teams experience to new heights. Discover the future of seamless communication and unlock a world of possibilities for your business.
Key Benefits of TotalVoice+:
- Intelligent call routing and forwarding
- Robust failover support for business continuity
- Integration with paging systems and door phones
- Support for non-Teams users
- Powerful contact center capabilities (optional add-on)
- Cost-effective and flexible licensing options
With TotalVoice+, you'll experience a new level of communication excellence, empowering your team to collaborate more effectively, serve customers better, and drive business growth like never before.
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