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Landline vs VoIP: 4 Key Considerations

August 31st, 2021 by William Wentowski

Four call center employees working in the same room at different desks

As technology evolves, businesses across industries are looking for new, better, and advanced ways to do business and serve clients. And one such technology that is making the rounds is VoIP. Some modern businesses have jumped on the bandwagon, already tapping into the fantastic benefits it has to offer. In contrast, some still have their dibs on the traditional and legacy landline communication systems. The truth of the matter is that the business landscape has transformed in the last decade altogether. Today's customers demand speedy services, which is possible through broadband. And that is what you get when you opt for VoIP.

Now is the best time for businesses to switch and shift from legacy phone systems to VoIP. Here's why. Take a look at the key considerations to understand the differences and make an informed decision.

  1. 1. The Cost

    Cost is a huge factor, especially for start-up businesses and those in the growth stage. At these stages of a business life-cycle, your ultimate goal is to keep costs low while delivering an excellent customer service experience so that they keep coming back for more.

    On the other hand, you don't have to worry about the cost with VoIP because calls take place on the internet. Hence, you only get charged for internet access.

    Plus, you can readily scale up your lines because on your expansion goals without incurring any additional cost of buying phone sets, copper wiring charges, and cost of calling via a Public Switched Telephone Network (PSTN).

  2. 2. Business Accessibility And Remote Connectivity

    VoIP spares you from this limitation, unlike traditional landline phones that you can use only when you're on the office premises. VoIP gives you complete freedom and flexibility to communicate, connect and collaborate with your team, partners, peers, and customers from anywhere at any time.

    The automatic routing phone call feature ensures that calls are managed smoothly even when working remotely. That means it helps your business deliver excellent customer services when they need it most. Besides this, you can collaborate with teams and get the work done fast regardless of your location. Therefore, business productivity is never compromised.

  3. 3. Functionality

    Landline phone systems were functional back in the day, but not anymore. Today's business demands feature-rich communication systems that can offer more than just voice calls. And this is what you can expect from a VoIP system.

    VoIP system differs from the traditional legacy landline system in functionality and performance. With a VoIP system, you can also:

    • Video call with partners.
    • Arrange a video conference with employees scattered worldwide.
    • Experience the flexibility of screen sharing –a value-added feature when discussing projects with team members located remotely.
    • Benefit from chat capabilities–excellent for those working on busy and noisy sites but want to stay connected with people in the office.

    Put simply, VoIP offers more than just a phone call service. It is a feature-rich communication platform that takes collaboration to the next level. Therefore, you can enjoy better and increased business functionality.

  4. 4. Installation

    Other aspects where landline and VoIP can be assessed and compared are installation and repair. Setting up landline systems means more phone connections, copper wiring, phone systems, switching boards, etc. All this can be time-consuming, whether you want more phones installed or get a phone system repaired.

    However, you don't have to worry about these issues with a VoIP connection. VoIP, as mentioned earlier don't need wiring, switches, or phone sets. Sometimes, they can be downloaded, and other systems may require installing an adaptor to the existing phones to convert them from analog to digital voice systems.

    Additionally, as most issues related to VoIP can be fixed remotely and in a matter of minutes, there is no need to shut down operations and experience long hours of downtime before the issue is resolved.

For more information or to switch to VoIP, contact us today. At BTS Technologies, we can plan a smooth transition and provide you with VoIP services and solutions second to none.

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