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VoIP - The Technology That Is About More Than Just Making Calls

August 10th, 2022 by William Wentowski

Close up of VoIP headset being held by a man leaning over a desk with a digital tablet computer.

Voice over Internet Protocol, or VoIP, has become a big name in the business industry, and why shouldn't it? This form of communication has provided several benefits to businesses and enabled them to move forward in their field.

However, while many people have adopted this particular form of communication, several businesses are still hesitant or do not know about this. If you fall in this category and what to know what VoIP is, then you have landed at the right place.

Below we have gathered everything you should know about VoIP and why it would be in the best interest of your company.

What is VoIP?

VoIP is a telecommunication service that enables users to make calls and video calls over the Internet without requiring a landline.

The service changes your voice signals into digital messages and then sends over these digital signals to the other side. The digital messages can be sent over a computer, a VoIP phone, or any other Internet-connected device.

A VoIP service is pretty different and far more convenient than a standard landline. If you want to know the difference between the two and how VoIP will always be superior, hop on below.

VoIP and Landline – How Do the Two Differ?

The most basic difference between the two services is that a landline runs on (primarily) copper wiring, and is effectively hardwired to the physical location where that phone number terminates. On the other hand, VoIP phones allow users to make and receive phone calls over the Internet and aren't limited to a specific location.

Moreover, VoIP has a wider array of features than a standard landline. A landline only allows users to make and receive phone calls and limits them to a specific location. VoIP gives users access to fast-forwarding calls, putting them on hold, voicemail to email transcriptions, and virtual receptionists. So with VoIP, you can avail yourself of multiple additional features. This isn't the only benefit it provides; there are so much more.

What Other Benefit Does VoIP Provide You?

1. Voicemail Transcription

People cannot always be available to answer the phone, and listening to a voicemail two to three times to understand what it says is a no-go. Voicemail transcriptions will make the work easier for you.

2. Call Forwarding

VoIP phone numbers are a convenience that you can benefit from anywhere. As long as you have Internet connectivity, you can make calls and easily forward them.

3. Do Not Disturb

A VoIP system lets users put their phones in a do not disturb mode. If you know that you cannot answer phone calls at a particular time, you can put it on a do not disturb setting, and any incoming calls will be sent straight to voicemail or rerouted to a fallback destination.

4. Hold Music

There are a variety of reasons why a call needs to be placed on hold. From waiting to reach a service representative, to allowing them to focus on researching or resolving the request, placing a call on hold is a normal, everyday business function.

Hold music is easier to configure and modify on VoIP and may include informational topics such as additional services the caller may find beneficial.

5. Call Recording

VoIP allows recording your calls with a click of a button. This service is one of the best features businesses can use when making deals. Whether it is used to review a sales call after the fact to identify areas for improvement or points that worked well, or to ensure that none of the information that the caller is relaying to you is missed, the ability to easily record a call is always useful.

6. Conference Calls

VoIP offers the facility of hosting conference calls and simultaneously taking multiple people on the line. This is one of the best business tactics you can use and can make numerous calls on the way.

VoIP offers the facility of hosting conference calls and simultaneously taking multiple people on the line. This is one of the best business tactics you can use and can make numerous calls on the way.

Moreover, you do not have to use any additional application to talk and discuss something with multiple people simultaneously.

Where Can You Find the Best VoIP Service?

Several companies offer exceptional VoIP services, but trust us; no one does it better than BTS Technologies. Our company has been working for over four decades in the business technology sector, and our roster of satisfied clients reflects our expertise.

Our quality services and vigilant responses are what has made many of our client stick with us for years. So if you are looking to obtain quality VoIP service for your business, choose BTS.

Posted in: VoIP

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