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Picking the Right VoIP System for Your Small Business

May 3rd, 2022 by Roger Wentowski

Woman wearing yellow shirt in a call center, using VoIP headset on desktop computer

Voice over Internet Protocol (VoIP) system has been a dominant part of small and large businesses, particularly for its flexibility and cost-effectiveness. VoIP allows your employees to virtually collaborate and communicate while also tracking the interactions with customers and prospective clients.

There are multiple VoIP systems available that are designed to meet the needs and requirements of any business. With so many options available in the market, it can get challenging to find the right one for your small business. Fortunately, there are ways to help you invest in the one that fits your needs.

Here Are Some Tips for Finding the Right VoIP System for Small Businesses

  • Understand the VoIP

    Before you start investing in a VoIP system, it is crucial to understand this technology and its changing trends. This will ensure that you find the one that suits the requirements of your business. Do your research and determine how this technology will benefit your business.

    If you are new to this, VoIP is a telecommunication technology that makes it possible to make calls on the Internet. When you make calls through traditional phones, the audio travels through PSTN (Public Switched Telephone Networks), but the audio in VoIP system travels through IP networks, making it accessible anywhere. It offers your business more flexibility and mobility.

  • Determine Your Business Requirements

    Before you start looking at the options available, you need to figure out the requirements of your business. VoIP typically offers call waiting, call forwarding, and caller ID as its basic features. Some advanced features include call transcription, call screening, and auto-attendant.

    Some features are free with the VoIP subscription but some require additional payment. Therefore, before you decide, be sure to determine the features you would actually want for your business.

  • Third Party Integration Options

    Aside from the usual VoIP services, you can also determine if the system offers third-party integration support. For instance, if you have a IT help desk, you will have to ensure that the VoIP is synced to it. If the VoIP system doesn't have this option, it might offer third party integrations to make it work for you. This will help you in streamlining the processes.

  • Check the Pricing and Plans

    There are a range of pricing and plans available for VoIP services, depending on the number of fe3atures being offered. Do go through all the plans to determine which one is right for you and offers maximum advantage for your business.

  • Determine the VoIP Security

    Security features are certainly a priority for many small businesses and this is true for the suitable VoIP system as well. The data of this system transfers through the Internet, which is not a secure medium since it is public.

    Therefore, it is integral to find a VoIP provider offering end-to-end encryption to enhance the security of the VoIP system. Some providers also offer multi-factor authentication and other advanced options to make sure your data stays safe.

  • Assess Your Business Future Plans

    When you are selecting a VoIP system, you also have to ensure that the features of the system are aligned with the future plans to help your company grow. With advancing mobile technology, you must go for a VoIP system that can be compatible with multiple types of technologies to stay ahead of your competitors.

    Many providers are updating the telecommunications network through cloud-based solutions to make easier transitions and updates. This way you won't have to worry about your VoIP technology lagging behind.

  • Customer Support

    The right customer support is integral no matter which software or technology you use. This is particularly true if VoIP system is the main means of communication between your employees and your clients. You must ensure the system you are selecting offers around-the-clock customer support.

    This way, if your employees run into any problems, they can be instantly resolved through customer support. Moreover, customer support should also be able to offer upgrading and maintenance support for smoother operations.

Each business has its own set of needs and requirements when it comes to communicating with external and internal contacts. The right VoIP system can help you in achieving your goals and providing the best possible service to all your clients.

BTS Technology offers a TotalVoice suite that includes a range of VoIP services that can benefit your business. We offer advanced phone system solutions that offer unparalleled results. Get in touch to find the right VoIP solution for your business.

Posted in: VoIP

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