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Blog Articles for BTS Technologies

Picking the Right VoIP System for Your Small Business

May 3rd, 2022 by Roger Wentowski

Woman wearing yellow shirt in a call center, using VoIP headset on desktop computer

Voice over Internet Protocol (VoIP) system has been a dominant part of small and large businesses, particularly for its flexibility and cost-effectiveness. VoIP allows your employees to virtually collaborate and communicate while also tracking the interactions...

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Posted in: VoIP

Education and Training for New Employees

April 4th, 2022 by Brian Wakefield

E-learning education and training

New employees require substantial training in systems and processes. They likely have great skill at their position, but it doesn’t mean they know how to transfer a call or share a file on your systems. To better support new and existing employees, BTS...

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Posted in: News

How to Identify a Phishing Attack?

January 6th, 2022 by William Wentowski

Stylized depiction of a phishing attack hooking a user's login credentials

Did you know that 96 percent of phishing attacks are carried via email? The other three percent are carried through phone or malicious websites. According to a research study, one in every 4,200 emails is phishing emails. Moreover, a report by iC3 shows...

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Posted in: Cyber Security

Ways to Make Hybrid Working a Success

December 20th, 2021 by Roger Wentowski

A man working from home at his desk using a laptop and a headset

Flexible work schedules have become more prevalent today. The pandemic forced many businesses to come up with better working solutions for employees, resulting in remote work becoming a norm. However, as the lockdowns ease, there has been a transition...

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Posted in: Hybrid / Remote Workforce

Common Cyber Threats And Benefits of Security Solutions for Businesses

December 10th, 2021 by William Wentowski

Cyber Attack Displayed on the tablet

Cyber security is certainly a cause of stress for many business owners but it can protect them from data breaches that can otherwise cost them millions. In today's digital age, when cyberattacks are on the rise, businesses can’t afford to neglect...

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Posted in: Cyber Security

11 Things to Look for in a Managed IT Services Provider

October 15th, 2021 by Brian Wakefield

A team specializing in managed services

Whether you're starting your venture with limited resources or your business is in the growth stage, this is when you must consider managed IT services. This is the time when you need the experienced and trained team at your disposal as you can't handle...

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Posted in: Managed IT

Benefits of Call Forwarding VoIP Feature

October 7th, 2021 by Roger Wentowski

A team of coworkers at the office working on laptops while wearing headsets catering to their clients via VoIP solutions with features such as call forwarding

One of the top reasons for the massive popularity and high demand for VoIP solutions across industries is the sophistication of the call forwarding feature. Though this feature has been around for a long time, VoIP has truly improved call forwarding...

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Posted in: VoIP


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