December 7th, 2023 by William Wentowski
In the fast-paced world of customer service, businesses are constantly seeking innovative solutions to enhance their contact center operations. Zultys, a leader in communication and collaboration solutions, offers a state-of-the-art Contact Center...
Read Full Story »
Tags: communication, help desk, Zultys
Posted in: Solutions
June 1st, 2023 by William Wentowski
Backup and disaster recovery (BDR) is critical to any business's IT infrastructure. It helps protect against data loss and other disasters that could potentially cripple an organization. BDR solutions involve:
Backing up data regularly.
Storing...
Read Full Story »
Tags: backup and disaster recovery, cyber security, help desk
Posted in: Cyber Security
November 1st, 2022 by Roger Wentowski
The majority of businesses these days rely on technology to some extent, and many are completely dependent on it. That means that when something goes wrong, they need to be able to rely on IT support services to get them back up and running as quickly...
Read Full Story »
Tags: backup and disaster recovery, cloud, help desk, IT consulting, Managed Service Provider (MSP), support
Posted in: Managed IT
September 8th, 2021 by Kim Reynolds
Employee Spotlight: Justin Lewis
Justin was brought onboard a few months ago, and was recently added to the Helpdesk rotation. He is already receiving high praise on his work:
...
Read Full Story »
Tags: employee spotlight, help desk, tips and tricks, training
Posted in: News
December 8th, 2020 by Roger Wentowski
With the pandemic impacting budgets, it can be tempting to cut corners by reducing your business's Managed IT Service expenses. While that may seem like a good idea on the surface, further investigation reveals that your business would suffer from a...
Read Full Story »
Tags: cost efficiencies, help desk, network infrastructure, partnership
Posted in: Managed IT
February 5th, 2020 by Brian Wakefield
Anyone who runs a business can tell you the importance of keeping up to date with today's technology through IT. They can also tell you just how much an in house IT team will cost your business. The cost of hiring staff, research, development, and implementation...
Read Full Story »
Tags: cost efficiencies, help desk, monitoring
Posted in: Cyber Security, Managed IT