The introduction of Cloud Voice over IP (VoIP) changed telecommunications forever. However, it highlighted a substantial hole in customer needs. Many solutions are one-size-fits-none with little direct support and worse implementation. The BTS TotalVoice suite of services provides VoIP technologies that deliver.
For many companies, phones are still a vital part of their business. If the phones stop working, sales stop, and customers service is hampered. A properly designed telecommunications system is not only resilient, thanks to the Cloud, it will help you better communicate with your end customers. Whether via more effective inbound call processing, a call center, a professional auto attendant, website integrations, or a more flexible workforce.
BTS will implement the voice technologies that control costs, increase revenues, and improve customer satisfaction.