ACES Co-Managed IT: The Strategic Alliance Your Internal IT Team Needs
August 20th, 2025 by William Wentowski
Even the most talented internal IT teams can struggle to manage all aspects of an organization's tech infrastructure. Juggling daily support requests, security concerns, compliance requirements, and strategic planning often leaves in-house teams stretched thin and reactive rather than proactive. That's where BTS Technologies' ACES Co-Managed IT solution steps in to create the perfect partnership.
Why Consider a Co-Managed IT Approach?
Traditional IT management typically falls into two categories: fully in-house or completely outsourced. Co-managed IT represents the best of both worlds, allowing your internal team to maintain control while gaining valuable external support and expertise. This hybrid approach has become increasingly popular among mid-sized businesses looking to enhance their IT capabilities without replacing their existing team.
At BTS Technologies, we've been evolving alongside technological advancements since our founding in 1976. What began as a telephone systems business has transformed into a comprehensive technology solutions provider, guided by our unwavering commitment to solving our partners' problems.
Understanding ACES Co-Managed IT
Our ACES Co-Managed IT service is built upon four fundamental pillars that ensure your technology infrastructure not only supports but accelerates your business objectives:
- Alignment - We ensure your technology strategy perfectly aligns with your business goals
- Compliance - We implement and maintain standards like HIPAA/HITECH via NIST/CIS frameworks
- Education - We provide ongoing training for your team to maximize technology utilization
- Service - We deliver proactive support that prevents issues before they impact operations
Key Benefits That Transform Your IT Operations
Dramatically Increased Efficiency
Your internal team likely excels at understanding your company's unique needs and providing personalized support. However, they may be bogged down by routine maintenance, updates, and monitoring tasks. Our co-managed approach handles these time-consuming responsibilities, allowing your team to focus on strategic initiatives and direct user support that drives innovation and improves employee experience.
Enhanced Resilience and Documentation
Comprehensive documentation is often sacrificed when IT teams are overwhelmed with daily tasks. Our methodical approach ensures your entire infrastructure is thoroughly documented, creating transparency and continuity. Additionally, our robust backup and business continuity solutions protect your critical data and systems from unexpected disruptions, minimizing downtime and maintaining productivity even during challenging circumstances.
Multi-Layered Security Protection
Cyber threats continue to evolve at an alarming rate, making it difficult for internal teams to stay current with the latest security measures. Our 24/7 network monitoring and advanced cybersecurity protocols provide an essential layer of protection against emerging threats. We implement proactive security measures that detect and neutralize potential issues before they can impact your operations or compromise sensitive data.
Specialized Expertise On Demand
Maintaining in-house expertise across all technology domains is practically impossible for most organizations. Our ACES Co-Managed IT service gives you access to specialists in:
- Cloud migration and optimization strategies
- Advanced cybersecurity and compliance frameworks
- Enterprise-grade VoIP and communication systems
- Strategic technology planning through our virtual CIO practice
- Network architecture and performance optimization
This breadth of knowledge would be prohibitively expensive to maintain internally, but becomes readily available through our partnership model.
A True Partnership Approach
What truly sets BTS Technologies apart is our commitment to partnership. We don't aim to replace your internal IT team—we enhance their capabilities. Our core values of problem-solving, process-driven methodology, teamwork, and follow-through guide every interaction.
Through our association with Technology Assurance Group (TAG), we leverage $500 million in purchasing power to deliver exceptional value on equipment and services. This partnership enables us to provide enterprise-level solutions at price points accessible to growing businesses.
Transform Your IT Operations Today
ACES Co-Managed IT represents a strategic evolution in how businesses approach technology management. By combining your team's intimate knowledge of your organization with our specialized expertise and resources, we create an IT environment that is more responsive, secure, and aligned with your business objectives.
Give your internal IT team the support they need to excel. Contact BTS Technologies today to discover how our ACES Co-Managed IT solution can transform your technology from a necessary expense into a competitive advantage.
For over three decades, BTS Technologies has been providing custom technology solutions that make our customers more successful. Let us show you how our process-driven approach and commitment to follow-through can elevate your IT operations to new heights of efficiency and effectiveness.
Posted in: Managed IT
