Maximize Your Microsoft Teams with TotalVoice+: The Ultimate Communication Solution
August 17th, 2025 by William Wentowski
Effective communication is the backbone of success. With the rise of remote work and distributed teams, Microsoft Teams has become an essential platform for many organizations. However, even the most robust platforms have limitations—unless they're enhanced with the right tools. Enter TotalVoice+, the comprehensive solution designed to elevate your Microsoft Teams experience to unprecedented levels.
Why Your Current Teams Setup May Not Be Enough
Microsoft Teams provides excellent collaboration features, but many businesses discover gaps in its native communication capabilities. Without proper enhancement, you might be facing challenges like limited call routing options, lack of failover protection, or insufficient integration with existing phone systems. These limitations can impact customer service, internal communication efficiency, and ultimately, your bottom line.
What Makes TotalVoice+ a Game-Changer
At BTS Technologies, we've designed TotalVoice+ to address these critical gaps while maintaining the familiar Teams interface your employees already know and love. Our solution doesn't replace Teams—it supercharges it, providing a seamless experience that combines the best of both worlds.
Key Features That Transform Your Communication
- Number Retention: Keep your existing phone numbers with zero disruption to your business
- Smart Call Routing: Customize advanced call flows to ensure optimal customer experience
- Built-in Redundancy: Automatic failover protection during Teams outages ensures business continuity
- Extended Reach: Support for paging systems, door phones, and non-Teams users
- Contact Center Capabilities: Transform Teams into a fully-functional call center solution
- Cloud Voicemail with Transcription: Access messages anywhere with convenient text transcriptions
Beyond Standard Teams Calling: The TotalVoice+ Advantage
What truly sets TotalVoice+ apart is how it bridges the gap between traditional telecommunications reliability and modern cloud-based flexibility. When Microsoft experiences service disruptions—a reality even with the best platforms—your communication doesn't have to suffer. Our failover protection ensures calls continue to route properly, maintaining your professional image and ensuring critical communications never drop.
Additionally, our solution is designed with HIPAA/HITECH compliance in mind, following NIST/CIS frameworks to ensure your communication meets regulatory requirements—a critical consideration for healthcare organizations and other regulated industries.
Cost-Effective Communication Excellence
Unlike Microsoft Direct, TotalVoice+ offers a more flexible licensing model that can result in significant cost savings. Our per-user pricing structure ensures you only pay for what you need, while still accessing enterprise-grade features that enhance productivity and customer service.
The BTS Difference: Why Partner With Us
Since 1976, BTS Technologies has been at the forefront of communication technology. Our approach has always been simple: we don't just sell technology—we help our customers use it effectively. This philosophy is embedded in our core values:
- We Solve Partner Problems: Whether technical, process-related, or business challenges, we work alongside you to overcome obstacles
- We Are Process Driven: Structured implementation ensures smooth adoption and maximum ROI
- We Are Team Players: We align with your objectives, creating a true partnership
- We Have Follow Through: We deliver on our promises, meeting deadlines and exceeding expectations
Integration That Works For Your Business
TotalVoice+ isn't a one-size-fits-all solution. As part of our commitment to solving partner problems, we customize the implementation to align with your specific business objectives. Our team of experts works closely with you to understand your communication workflows, pain points, and goals before configuring TotalVoice+ to address your unique needs.
Beyond implementation, we provide comprehensive training and ongoing support to ensure your team maximizes the potential of the platform. This approach is part of our Technology Utilization & Training service, which has consistently set us apart from competitors who simply deploy technology without ensuring adoption.
Take the Next Step in Communication Excellence
As businesses continue to navigate the complexities of modern work environments, having a communication system that offers both flexibility and reliability is non-negotiable. TotalVoice+ delivers on both fronts, providing the enterprise-grade features you need with the ease of use your team expects.
Ready to transform how your organization communicates? Contact BTS Technologies today to schedule a consultation and discover how TotalVoice+ can elevate your Microsoft Teams experience while supporting your business objectives and bottom line.
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