AI Receptionist for Business Phone Systems
August 20th, 2026 by William Wentowski
New Technology Helps Businesses Answer Every Call, Improve Customer Service, and Free Employees for Higher-Value Work
BIRMINGHAM, AL - BTS Technologies, Inc., a leading managed technology services provider (MTSP), announced today that the company provides a new artificial intelligence-powered receptionist solution designed to help businesses improve customer service, eliminate missed calls, and improve user experience beyond the typical auto-attendant experience.
For many organizations, every missed call represents a missed opportunity. Whether it's a prospective customer calling after hours, a client needing assistance, or a vendor seeking information, unanswered calls can lead to lost revenue and frustrated customers. Their AI Receptionist helps solve that problem by providing businesses with a virtual front desk that answers calls 24 hours a day, 7 days a week, 365 days a year.
“Business owners don't want callers sitting on hold, getting voicemail, or struggling through complicated phone menus,” said Roger Wentowski, President of BTS Technologies, Inc. “They want customers to get answers quickly and reach the right person without frustration. That's exactly what artificial intelligence is designed to do.”
Unlike traditional automated phone systems that force callers through a series of button prompts, which often leads to repetition, frustrating loops and time-consuming processes, their AI Receptionist interacts naturally with callers, understands common questions, and helps route people to the appropriate department or employee, so clients are served correctly, the first time.
The technology is especially valuable for businesses that receive a large volume of repetitive phone calls, operate across multiple locations, or want to provide after-hours coverage without adding additional staff. In addition to improving customer service, the AI Receptionist can help employees become more productive by reducing constant interruptions from routine inquiries.
View Full Press Release (PDF)Posted in: Press Releases