Legal Services IT Support
Technology, Security, and Compliance for Law Firms
Law firms operate in a world where confidentiality is non-negotiable. Your clients trust you with sensitive information and expect you to safeguard it with the same care you apply to their cases. BTS Technologies provides secure, dependable IT and cybersecurity services designed for solo practices, mid-sized firms, and multi office legal teams.
We understand the demands placed on attorneys. You need fast support, predictable costs, reliable systems, and a partner who respects deadlines and confidentiality.
Legal IT FAQ: Questions Every Firm Should Ask
- How do you protect client confidentiality and sensitive legal data?
Your IT provider should enforce strict access controls, encrypted storage, secure email, and documented compliance with cybersecurity frameworks such as CIS. They should be able to explain how they prevent unauthorized access both internally and externally.
Why BTS fits: Our cybersecurity program focuses on layered protection, clear policies, identity management, and continuous monitoring. We build environments that respect the confidentiality required in legal work. - Do you understand legal software and case management systems?
A provider should have experience supporting common legal platforms, understand their requirements, and coordinate updates with minimal downtime.
Why BTS fits: We support the applications law firms use daily and plan maintenance windows around your schedule so your team stays productive. - How do you ensure uptime during court deadlines or filings?
Your provider should have monitoring, redundancy, reliable backups, and clear escalation paths so your systems stay online when you need them most.
Why BTS fits: Our support model is built around fast response, strong communication, and responsible long term planning. - How quickly will your team respond when we need help?
A provider should give real, documented response expectations and meet them consistently.They should be local or have reliable local presence.
Why BTS fits: Our Big 3 Guarantee ensures you receive local, fast, knowledgeable support from a team that understands professional service environments. - How do you manage compliance with client security questionnaires?
They should assist with completing audits, questionnaires, vendor assessments, and provide documentation that proves your firm follows best practices.
Why BTS fits: We help firms navigate security questionnaires and client compliance requirements with clear explanations and the documentation to match.
Core Services for Legal Practices
- Secure Managed IT Your systems must be available when deadlines approach. We maintain and support servers, workstations, cloud applications, and legal practice management tools.
- Cybersecurity Aligned to Legal Requirements From data access controls to email security, we align your environment with industry standards and client expectations.
- Document Management and Workflow Support We help support platforms such as NetDocuments, iManage, Clio, PracticePanther, and other common legal tools.
- Phone Systems and Call Recording Options Our TotalVoice platform provides reliable communication with voicemail to email, call routing, and mobile options for attorneys on the move.
- Structured Cabling and Office Buildouts When your firm expands or renovates, we design and install clean low voltage infrastructure that supports your practice long term.