BTS Legal

Agreement	Description
Master Services Agreement (MSA)	General terms and conditions applicable to all Provider products and Services.
Service Attachment for Managed Services	Core managed services including monitoring, remote management, and helpdesk.
Service Attachment for Voice-over-Internet-Protocol Services	Managed unifed communications services including voice over IP.
Service Attachment for Cloud Services	Cloud and hosting services including Microsoft 365 and Microsoft Azure
Service Attachment for BDR Services	Managed backup and disaster recovery services including local, cloud, and third-party backups.
Service Attachment for Managed Security Services	Advanced cyber-security services including SOC and SIEM.
Schedule of Third-Party Services	Notice of third-party service providers and waiver claims.
Data Processing Agreement	Data security and privacy agreement including statutorily required terms.
Service Level Objectives	Targeted response times depending on level of severity of an outage.