BTS Drives Profitability and Performance with Integrated Contact Center Technology

Leading Managed Technology Services Provider Enhances Productivity and Customer Service for Local Organizations

BIRMINGHAM, AL - BTS a leading Managed Technology Services Provider (MTSP), announced today that the company is delivering the latest in Integrated Contact Center (ICC) technology to the region’s small to mid-sized businesses (SMBs). BTS’s technology is designed to help organizations with contact centers and customer service departments enhance their customers’ experience and drive their employees’ productivity.

Customers still prefer to speak with customer service over the phone and this is why it’s so important for SMBs to get this central pillar of customer experience right. A survey conducted by Hubspot, a CRM platform that connects marketing, sales, content management, and customer service found that “69% [of people] prefer to use phone support over chat or ‘other’ support channels.” BTS has responded to this trend by bringing the latest in Integrated Contact Center technology to businesses that field a high volume of customer service calls and need their contact center teams to perform at the highest levels.

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311 West Valley Ave| Birmingham, AL 35209|(205) 290-8400|contact@askbts.com

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