Holiday Greeting Reminder
Will your business be closed in observance of Thanksgiving?
(or any other upcoming holidays)?
If so, it's not too early to let BTS know!
In many cases we can record, activate, and deactivate your holiday greetings or we can help you do it yourself.
Call BTS Service at (205) 290-8301 or email service@askbts.com today!
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Unified Communications as a Service:
Multi-Tenant vs. Multi-Instance
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When trying to determine which vendor to use for your "cloud services," it is very
important to define the end result you anticipate and the needs of your organization
before determining the platform or service you want to use. This also applies to
Unified Communications as a Service (UCaaS). There are a lot of
options out there
and many colors in the spectrum of services, but one of the first decisions should
be on how the application you will be using is delivered.
Read More »
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I Should Have...
– David Dick
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Every week, we receive calls from business owners and IT managers with urgent problems.
At some point in each conversation, the phrase "I should have......" comes out with
the preventative measure that they "wish" they had taken for their business or data
network. This is usually nothing more than pre-planning to mitigate a potential
problem rather than reacting to a nightmare-in-progress when everything is an emergency.
Read More »
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Technology at a Glance
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Telephone Tips
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Call Monitoring with Coaching Ability on the NEC SV8100
--Contributed by Steven Palmer
Call Monitoring allows selected multiline terminal users to monitor another user's
conversation without participating. A programmable audible alert tone can be sent
to that station user. Without the audible alert (silent monitor), no indication
is provided to either the monitored station or the outside party.
Read More »
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In English speakers' minds, the telephone says "ring ring" (or something similar),
and when we answer, we generally say "Hello." Have you ever wondered what speakers
of other languages hear when the phone rings, and what they say when they answer
the phone? Well, according to babbel.com...
Read More »
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Computer Tips
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Video Quick Tips
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Next time you're watching a Youtube video on your computer, why not try these
shortcuts?
- Pause and resume by pressing K.
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Rewind 10 seconds by pressing J; fast forward 10 seconds by pressing
L.
-
To speed up a video, press >. To slow it down, press .
-
To increase the volume, press your up arrow key. To decrease it,
press your down arrow.
-
Press F for full screen. Press Esc to exit fullscreen.
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Ouch!
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My hand and wrist are hurting from working at my computer! What am I doing wrong?!?
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My Screen is Upside Down! How Do I Fix It?
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Just use Ctrl, Alt, Delete and your navigation keys!
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End User Training Opportunities
Upcoming Webinars and Onsite Training
At BTS, we know that any technology is only as good as your ability to use it. To
this end, we offer both web-based and onsite training on many different topics to
help our customers get the most out of their technology investments. Whether you
need to familiarize a new employee with your phone system, would like a quick refresher
class for current employees, or need pointers on a specific topic, BTS is happy
to help. Please call BTS Service at (205) 290-8301 to discuss or
to schedule a training session specifically tailored to your needs.
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Please note that training is always free of charge to our contract customers!
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You Need to Know!
New Faces at BTS
Tamara Lyman, Project Coordinator/Systems Trainer
Tamara Lyman began working at BTS as our new Project Coordinator
and Systems Trainer in June of this year.
Read More »
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Employee Awards and Certifications
This month, Field Engineer Larry Satterlee and
Project Coordinator/Systems
Trainer
Tamara Lyman
both completed Zultys technical training and became
Zultys
Certified
Systems Experts (ZCSE)
. They are both now highly qualified to configure,
deploy,
and maintain Zultys telephone systems. Congratulations, Larry and Tamara!
Read More »
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Job Opportunities
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At BTS we are always interested in talking to industrious, enthusiastic people with
a passion for the technology industry. If you think you might be a good fit for
our excellent team, please feel free to send your resume to
hr@askbts.com
.
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Make Me Smile!
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What Do You Think?
If you have any questions or comments, or if there is anything you would like to
see in our newsletters, please don't hesitate to contact us! Please call or email
Kim Reynolds at 205-290-8430 or kimr@askbts.com.
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Important Contact Information for BTS Website:
www.askbts.com
Operator: 205-942-6532
Service Desk: 205-290-8301 or service@askbts.com
Sales: (205) 942-6532
Facebook:
www.facebook.com/BTSTechnologies
Twitter: https://twitter.com/BTSTechnologies
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