Happy Holidays from Everyone
at BTS Technologies!
Speaking of the holidays, will your company need any
HOLIDAY
GREETINGS
for
company
luncheons, closings, etc. this holiday season?
If so,
contact BTS Service
as soon as possible! In many cases we can record, activate, and deactivate your
greetings for you. Or, we can help you do it yourself.
Call BTS Service at (205) 290-8301
or email service@askbts.com
today!
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Technology at a Glance
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No Surprises
– Brian Wakefield
This may be a simple phrase, but as a business strategy it has far-reaching implications.
We adopted this approach many years ago, and by extension it has affected almost
every portion of our business. We use this as a guiding principle in our interactions
with our prospects, with our customers, with our suppliers, and with our coworkers.
Read More »
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Personality Profiles
– William Wentowski
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Last newsletter I touched on referral groups and what they can do to improve your
sales
pipeline. If you didn't read that article or lost our newsletter in your pile of emails, please
contact someone at BTS and ask for another copy. This quarter and right before the
holidays I am going to talk about personality types.
Read More »
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BTS Announces Cisco Meraki Partnership
– Brian Wakefield
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BTS has signed an agreement to represent Cisco Meraki Cloud Managed Networking.
Cisco Meraki is a cloud-managed networking solution providing wireless, switching,
security, WAN optimization, and Morbile Device Management (MDM) which is centrally
managed over the web. This innovative approach increases IT efficiency through
manageability, scalability, and cost savings. Using Cisco Meraki, we can now bring
the advantages of the cloud to a customer's infrastructure to address new and emerging
IT challenges.
Read More »
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Telephone Tips
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Group Listen on an NEC Phone System
If you have an NEC IPK, IPK II, SV8100, or SV9100 phone system, you have the ability
to play a conversation through your telephone speaker while you are using the handset.
This allows a third party to hear both sides of the conversation through the phone's
speaker while you alone converse with the second party using the handset. Group
Listen can be a wonderful training tool for sales and support personnel.
Read More »
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Who is Your Director of First Impressions?
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According to Chris Young, founder of the North Dakota-based Rainmaker Group, a more
appropriate title for a company's receptionist or operator might be "Director of
First Impressions." Mr. Young created this title to underscore the vital role this
employee plays as a company's first representative to the public. The experience
a caller or visitor to your company has with the Director of First Impressions will
absolutely influence, if not determine, his or her perception of the company as
a whole.
Read More »
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Data Tips
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12 Nifty Shortcuts for Microsoft Outlook Email
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To do this…
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Press…
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Open a blank email
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Ctrl + N
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Send an email
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Alt + S
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Open a received email
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Ctrl + O
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Reply to an email
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Ctrl + R
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Reply All to an email
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Ctrl + Shift
+ R
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Forward an email
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Ctrl + F
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Forward as attachment
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Ctrl + Alt + F
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Read More »
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End User Training Opportunities
Upcoming Webinars and Onsite Training
– Kim Reynolds
At BTS, we know that any technology is only as good as your ability to use it. To
this end, we offer webinars on all manner of products to help our customers get
the most out of their technology investments. Please note that htese webinars are
always free of charge to our contract customers!
Read More »
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You Need to Know!
BTS Employee Achievements
Congratulations to Mark Rhodes, Project Manager!
We would like to congratulate Project Manager Mark Rhodes for passing his PMP examination
on December 11, 2014. Mark has been studying for this certification administered
by the Project Management Institute (PMI) for over five months. The PMP or Project
Management Professional certification is intended to educate Project Managers in
the processes of project management to improve the success rate and keep projects
from going over budget or falling behind schedule. Currently there are just over
600,000 PMPs in the world. Mark will be applying his newfound knowledge in making
sure that the projects at BTS will continue to be at the highest level of quality.
Fantastic job, Mark!
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Employee Spotlight
Meet Field Engineer Jason Thompson!
In less than a month, Field Engineer Jason Thompson will complete his eighth year
at BTS. Jason is a Microsoft Certified Solutions Expert and is ShoreTel certified.
Jason lives in Pelham. As his photograph illustrates, he is a member of the Civil
Air Patrol as a search and rescue pilot and cadet orientation pilot. Jason is an
avid backpacker, with recent multi-day trips along the Pinhoti Trail in Alabama
and the Appalachian Trail in Georgia and North Carolina.
Read More »
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Job Opportunities
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At BTS we are always interested in talking to industrious, enthusiastic people
with a passion for the technology industry.
If you think you might be a good fit for our excellent team, please feel free to
send your resumé to hr@askbts.com.
As always, if there is a job opportunity at your organization that you would like
us to advertise in our newsletter, please let us know!
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What Do You Think?
If you have any questions or comments, or if there is anything you would like to
see in our newsletters, please don't hesitate to contact us! Please call or email
Kim Reynolds at 205-290-8430 or kimr@askbts.com.
All About BTS
Important Contact Information for BTS
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Helpful Holiday Hint: Business
Telephones are especially festive! ☺
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