Referral Groups and Building Effective Ones
– William Wentowski

Just about everyone prefers to do business with somebody they know. Anyone who has been in sales understands that a strong customer relationship does more for their sales than six months’ worth of cold calls. The issue, of course, is building that relationship in a timely fashion in order to make the sale. This is where referral groups come in to play.

Every salesperson has a “referral group”, but most do not have effective ones. There is always the one person who has traded you leads that are no better than a cold call, or hasn’t even brought a lead to the table in years. These aren’t referral groups; they are a drain on your time and ability to live life on your terms.

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Technology at a Glance

NEC Announces the UNIVERGE^® SV9100 System featuring DT400 and DT800 Terminals
– Brian Wakefield

This month NEC Corporation of America announced the release of the UNIVERGE® SV9100 Communications Server and the UNIVERGE® DT400 and DT800 family of terminals.

Successful businesses come in all sizes, but all successful businesses have one thing in common: great teamwork. In the age of increasingly disparate working locations and job complexity, communications play a crucial part in every organization’s success.

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BTS is Now an Official Dealer for Xirrus, Inc.

Xirrus is a California-based company that designs and sells wireless networking products. They deliver right-sized, upgradable wireless solutions that require less equipment, provide predictable performance, and ensure superior security-enabled mobility for your business.

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Telephone Tips: Leaving Voice Mail Messages

Okay, actually it’s 2014. But anyway, just in case...

• Avoid using your speakerphone when you leave a voice mail message.
• Plan what you are going to say in advance.
• Give your name, company, and telephone number...

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Upcoming Webinars and Onsite Training

At BTS, we know that any technology is only as good as your ability to use it. To this end, we offer webinars on all manner of products to help our customers get the most out of their technology investment. BTS will be offering several webinars this quarter. Each webinar will be offered on a Tuesday afternoon at 3:00 p.m., Central Standard Time, and will last no more than thirty minutes. To reserve your space or to request additional information, please email Kim Reynolds at kimr@askbts.com. If you would like to suggest a topic for one of our future scheduled webinars, let us know!

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BTS Cares about HIPAA Compliance!

All twenty of BTS’ employees are now certified in HIPAA Awareness for Business Associates. Each of us successfully completed a course covering Transactions, Code Sets, and Identifiers, Privacy, Security, and ARRA/HITECH and the Omnibus Rule. In addition, all eight BTS Field Engineers, along with HIPAA Compliance Officer Kim Reynolds and HIPAA Security Coordinator Mark Rhodes, are now certified in HIPAA Security, with in-depth knowledge about Administrative, Physical, and Technical Safeguards and their implementation. If you would like to discuss this with a BTS representative, please give us a call at (205) 942-6532.

Employee Spotlight

Field Engineer Robbie Batting has been with BTS since 2005. He is a CCNA (Cisco Certified Network Associate) and works on Zultys, ShoreTel, and NEC phone systems, among others. Robbie is also BTS’ LifeSize videoconferencing guru.

Robbie lives in Springville with his beautiful wife Jennifer and two adorable little girls, Maddie Grayce and Sadie Brooke. He enjoys spending his free time playing golf and softball and umpiring baseball.

Robbie is pictured here with Field Engineer Jason Thompson. The spotlight will be on Jason in next quarter’s newsletter!

Job Opportunities

At BTS we are always interested in talking to industrious, enthusiastic people with a passion for the technology industry.

At BTS we are always interested in talking to industrious, enthusiastic people with a passion for the technology industry. If you think you might be a good fit for our excellent team, please feel free to send your resumé to hr@askbts.com.

If there is a job opportunity at your organization that you would like us to advertise in our newsletter, please let us know!

Our Latest Press Release:

Only 10% of Hospitals & Clinics Keep Their Patients’ Data Safe. BTS Shares Startling Findings and Educates Healthcare Providers on Solutions.

BTS Technologies, Inc., a leader in unified communications, announced today that the company is sharing a startling fact that has many people questioning the data security practices of hospitals and clinics everywhere. According to privacy researchers at the Ponemon Institute, “Recent numbers show 90% of health care organizations have exposed their patients' data -- or had it stolen -- in 2012 and 2013.” The implications of this research are far-reaching and unsettling for most consumers. However, unified communications and IT security providers, like BTS, have devised many solutions to help curtail this epidemic.

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Below is the only known photo of the fully functional banana phone, created by Field Engineer Jamey Wynn, which was mentioned in last month’s newsletter. Alas, the Zultys ZIP 57i phone has since been restored to its original bananaless state, but the banana itself is safely preserved in BTS’ freezer.

And finally, here is a contribution from our newest Field Engineer, Cory Simpson!

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