BTS in the Snow — February 13, 2014
This lovely photograph was taken on January 28, 2014, by Technical Advisor Greg
Gassner. The inclement weather this winter could not prevent BTS from serving our
customers!
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Technology at a Glance
Should You Be in the Cloud?
- Brian Wakefield
In today's world, we are bombarded with advertising campaigns urging us to move
all of our computing and communications to the "Cloud." We regularly have customers
contacting us to ask if they should be moving to the Cloud, and our answer is always
a resounding – maybe. As with all technology, we should first make sure the technology
is going to help our companies be more profitable or provide some sort of competitive
advantage in our marketplace. It's a good idea to understand what the Cloud is,
what it does, and what the possible pitfalls may be, before we make the decision
if it is the right path for us.
Read More »
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What's the Best Way to Retain Customers?
- Terry Mayfield
Why is it hard to retain customers? It goes back to the basics — doing what
you say
you'll do — in product, service, and value promises, and really knowing your
customers.
The unfortunate fact is many companies have fair or little knowledge of customers'
demographics, behaviors, psychographics, and transactions, and they have no processes
in place for reactivating dormant or lost customers.
Read More »
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Has Your AT&T Bill Skyrocketed?
- David Dick
We have seen AT&T raising customer rates aggressively. In most cases, the rates
have doubled, but in one case the rates increased 600%. AT&&T is doing this
in an
effort to get you under a contract or move you to a different product. There are
options and alternatives to the madness! Give us a call and let one of our representatives
offer a cost-efficient carrier solution for your business.
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Are You Still on XP? XP is No Longer Supported by Microsoft on April 8th
- David Dick
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Here is what this means to you...
An unsupported version of Windows will no longer receive software updates from Windows
Update. These include security updates that can
help protect your PC from harmful viruses, spyware, and other malicious software,
which can steal your personal information. Windows Update also installs the latest
software updates to improve the reliability of Windows — new drivers for your
hardware
and more.
Read More »
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End User Training Opportunities
Upcoming Webinars and Onsite Training
At BTS, we know that any technology is only as good as your ability to use it. To
this end, we offer webinars on all manner of products to help our customers get
the most out of their technology investment. BTS will be offering several webinars
this quarter. Each webinar will be offered on a Tuesday afternoon at 3:00 p.m.,
Central Standard Time, and will last no more than thirty minutes. To reserve your
space or to request additional information, please email Kim Reynolds at kimr@askbts.com.
If you would like to suggest a topic for one of our future scheduled webinars, let
us know!
Read More »
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You Need to Know!
Employee Accomplishments
Field Engineer Jason Thompson completed
his MCSE, bringing the
total number of BTS
technicians with this certification to six. BTS President Roger Wentowski, Jr.
notes, "The reason we expend so much time, effort, energy and financial resources
to make sure our technicians are incredibly good at what they do is simple. It builds
trust with our customers. When our customers see that we take their data infrastructure
seriously and that our staff is talented enough to take good care of their data
networks they can trust that their business will run more smoothly and operations
will be streamlined after working with us. Many companies try to avoid spending
money on this training, but to us, it's absolutely vital."
Field Engineer Robbie Batting is now a
Cisco Certified Network Associate, demonstrating
his expertise in routing and switching.
Field Engineer Jamey Wynn earned a virtual
wireless LAN certification from Adtran.
Congratulations on their achievements to all of our technicians!
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Employee Spotlight
- Kim Reynolds
Field Engineer Brett Wakefeld graduated from Gardendale High School and has been
at BTS for four years now. He is NEC, ShoreTel, and Microsoft certified. Brett
spends his free time playing golf and recently became the proud owner of his first
home.
Brett is pictured here with Field Engineer Jamey Wynn. The spotlight will be on
Jacob in next quarter's newsletter!
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Job Opportunities
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At BTS we are always interested in talking to industrious,
enthusiastic people with a passion for the technology industry.
At BTS we are always interested in talking to industrious, enthusiastic people with
a passion for the technology industry. If you think you might be a good fit for
our excellent team, please feel free to send your resumé to hr@askbts.com.
If there is a job opportunity at your organization that you would like us to advertise
in our newsletter, please let us know!
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Our Latest Press Release: Cloud Voice Makes Small Companies Look Like Big Business
- Roger Wentowski, Jr.
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BTS Shares the Power of the Cloud with Customers
Small businesses have been drawn to VoIP technology because of the substantial cost
savings they gain when making the switch. However, as VoIP has continued to evolve
over the years and moved into the "cloud", small businesses have begun to leverage
VoIP in new ways to gain competitive advantages in their respective industries.
The growth of virtual companies and remote workforces has brought everyone to the
same playing field and customers across every industry are looking to work with
credible, prestigious, large companies. Here are some ways in which cloud voice
can make your business look bigger than it is today.
Read More »
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For Your Information
Off the "Beeten" Path
- David Dick
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Don't let the bees get stung! 25% of honeybee
colonies died during
the past year.
In some areas, this figure is understated greatly. Honeybees pollinate the plants
and crops that we require for food. The loss of bees means less crops and/or more
costly crops. The decline in the bee population is alarming and not yet contained.
This, in part, is due to incorrect and overuse of pesticides. Here is what you
can do to help: Follow directions carefully if you need to spray a chemical in
your yard or around your home. Do not spray when flowers and trees are in bloom.
Make friends with the folks around the corner who have a couple of hives. Help
educate others. Become a beekeeper. Buy some local pure honey.
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All About BTS
About Us
Business Telephone Systems (BTS) was founded in 1976
just as it became legal
for private organizations to buy and sell telecom equipment in the United States.
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During this time, we discovered the real service was not in selling telecom equipment,
but in helping our customers use the technology. As technology has changed, so have
we.
Read More »
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BTS' Philosophy and Mission
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BTS Technologies, Inc. (BTS) was founded on the philosophy
of maintaining a
profitable
business by providing the best in telecommunication systems and services to our
customers.
The stated purpose of our company not only allows us to provide short-term
answers to our customers' communication needs, but also affords us a longevity unsurpassed
by the telecommunication industry in our region.
Read More »
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Important Contact Information for BTS
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What Do You Think?
If you have any questions or comments, or if there is anything you would like to
see in
our newsletters, please don't hesitate to contact us! Please call or email Kim Reynolds at
205-290-8430 or kimr@askbts.com.
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