Technology at a Glance
Backup and Disaster Planning
- Brian Wakefield
We hear the statistics. We know the potential for disaster.
But it will never
happen to us. Or so we hope...
It is very easy to let the day-to-day grind of our businesses keep us working "in
the
business" rather than spending any time working "on the business." We should all, however, step back and spend a little
time looking at the "what ifs" so we don't get caught flat-footed. A little planning
can go a long way to giving us some peace of mind about how the company will function
when the unthinkable happens.
Read More »
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The Value of Call Recording and Why Businesses Should
Care
- Terry Mayfield
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Call Recording is one of the top features a business
owner should take into consideration
when examining communications needs.
When a business owner is looking to set up the phones within his company, he can't
help but be overwhelmed with complex terms like VoIP, SIP, Hosted VoIP, PBX Systems,
Managed Services, and Unified Communications.
In today's world, a business owner is expected to understand the relevance and significance
of every single feature that their Unified Communications provider offers. However,
many business owners don't receive the proper explanation as to how that feature
can be applied to benefit their organization. Some of the usages of the Call Recording
feature make it one of the top features a business owner should take into consideration
when examining their communications needs.
Read More »
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Customers Are Asking About...
- David Dick
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As a business owner, how can I sleep easy at night?
Most folks fall into one of two categories: 1) not backing up data at all, or 2)
some form of backup like storage tapes or external hard drive. Not backing up your
data is just rolling the dice on "when"—not "if"—there will be a failure. How bad
will your business suffer with no server, and when repaired...no data on that server?
90 percent of businesses that cannot recover their data in 10 days fail. But I
have a tape backup? I have an external drive? Let's talk about each.
Read More »
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Telephone Tips
How do I...?
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"The Message light on my phone is blinking, but I don't
have any voice mails
waiting. How do I get the light to go off?"
This is one of the most common questions we get at the BTS Service Desk. If your
Message light is on for no reason and it's driving you to distraction, try following
the steps below!
Read More »
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Helpful Hints: Voice Mail
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Are you using your voice mail system to its fullest
capacity? If not, why not? Check out your system and find out whether you can...
Are you using your voice mail system to its fullest capacity? If not, why not?
Check
out your system and find out whether you can...
1. Set a security code so that only you can access your messages.
2. Record a personal greeting.
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Data Tips
How do I...?
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Take a look at your computer keyboard. Most likely,
it is not exactly in the
pristine condition you found it in when it first came out of the box. Why not take
a few minutes to tidy it up?
Before you begin to clean your keyboard, power off your computer and disconnect
the keyboard. If the keyboard is dusty or dirty with food particles or grime, first
turn it upside down and gently shake it.
Read More »
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End User Training Opportunities
Upcoming Webinars and Onsite Training
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At BTS, we know that any technology is only as good
as your ability to use
it. To this end, BTS will be offering several webinars this quarter.
Each webinar will be offered on a Tuesday afternoon at 3:00 p.m., Central Standard
Time, and will last no more than thirty minutes. To reserve your space or to request
additional information, please email Kim Reynolds at
kimr@askbts.com . If you would like to suggest a topic for one of our future
scheduled webinars, let us know!
Read More »
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You Need to Know!
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New Faces at BTS
BTS was recently delighted to welcome a new Technical
Advisor, Greg Gassner.
Check our Facebook page,
Twitter, and
LinkedIn in the coming days for more information about Greg!
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Employee Spotlight
Field Engineer Larry Satterlee has been at BTS since
February 2009...
Field Engineer Larry Satterlee has been at BTS since February 2009, after graduating
from Shades Mountain Christian School. Larry is certified to work on NEC and ShoreTel
phone systems, and he is a Microsoft Certified IT Professional.
Read More »
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Job Opportunities
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At BTS we are always interested in talking to industrious,
enthusiastic people with a passion for the technology industry.
At BTS we are always interested in talking to industrious, enthusiastic people with
a passion for the technology industry. If you think you might be a good fit for
our excellent team, please feel free to send your resumé to
hr@askbts.com.
If there is a job opportunity at your organization that you would like us to advertise
in our newsletter, please let us know!
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Our Latest Press Release: BTS Helps Small to Mid-Sized Businesses
Prepare for the
End of Windows XP and Office 2003 Support
Leading Unified Communications Provider Delivers a Migration
Path to New Technology
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BTS Technologies, Inc., a leader in unified communications, announced today that
the company is launching an initiative to help prepare small to mid-sized businesses
(SMBs) migrate from Windows XP and the Office 2003 suite of programs to more sustainable
solutions.
Read More »
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Customer Spotlight
Honours Golf
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This month, BTS installed a new ShoreTel telephone system
at Honours Golf's corporate headquarters.
This month, BTS installed a new ShoreTel telephone system at Honours Golf's corporate
headquarters. The ShoreTel system replaced an older NEC system that Honours Golf
had been using for many years. Although the system had served them well, the company's
needs had simply exceeded the previous system's capabilities.
Read More »
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All About BTS
About Us
Business Telephone Systems (BTS) was founded in 1976
just as it became legal
for private organizations to buy and sell telecom equipment in the United States.
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During this time, we discovered the real service was not in selling telecom equipment,
but in helping our customers use the technology. As technology has changed, so have
we.
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BTS' Philosophy and Mission
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BTS Technologies, Inc. (BTS) was founded on the philosophy
of maintaining a
profitable
business by providing the best in telecommunication systems and services to our
customers.
The stated purpose of our company not only allows us to provide short-term
answers to our customers' communication needs, but also affords us a longevity unsurpassed
by the telecommunication industry in our region.
Read More »
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Important Contact Information for BTS
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Make Me Smile!
What Do You Think?
If you have any questions or comments, or if there is anything you would like to
see in
our newsletters, please don't hesitate to contact us! Please call or email Kim Reynolds at
205-290-8430 or kimr@askbts.com.
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