Inside this Issue

Upcoming Events

Sept. 24th — ShoreTel Lunch and Learn

BTS Technologies proudly welcomes back Mr. Tom Rupp, Regional Sales Representative from ShoreTel. They will discuss VoIP technologies and how businesses can find meaningful productivities from today's VoIP technology. Lunch will be served. Time is from 11:30AM to 1PM. Please RSVP to

October 15 — 10 Gigabit Networks

Brocade, Formerly Foundry Networks, will discuss the emergence of 10 Gigabit speeds on the network — possibilities and implications.

Seminars and Webinars

BTS Technologies Webinar Training

The following webinars will be offered this quarter:

  • Friday, September 25, 10:00-11:00: The NEC IPK II Phone System
  • Friday, October 9, 10:00-11:00: The NEC IPK Phone System
  • Friday, October 23, 10:00-11:00: InMail Voice Mail for SV8100 and IPK Systems
  • Friday, November 6, 10:00-11:00: ShoreTel Phones and Voice Mail
  • Friday, November 20: 10:00-11:00: ShoreTel Call Manager

If you are interested in attending a webinar, please contact Kim Reynolds at in advance for further information.

New Technologies

Microsoft® Hosted Exchange

Microsoft logo

Microsoft's Exchange platform continues to be the platform of choice for enterprise customers seeking a collaborative email solution for their company. High costs of licenses, servers, labor, and the risk associated with in-house hosting makes owning an Exchange Server prohibitive to many organizations.

As the growth web-hosted models experiences increasing adoption into the IT Marketplace, Microsoft provided an online solution for their Partners, such as BTS, to provide Exchange in a manner accessible online. Therefore BTS Technologies is glad to provide Hosted Exchange and its benefits, which include:

  • Outlook 2007 for every user. No need to buy Microsoft Office just for email. If you already have it, great. Got an older version? You just upgraded.
  • Feature filled Outlook Web Access. Exchange features while you are out of the office.
  • Sarbanes-Oxley compliant, centralized mail storage. Save money on offsite storage and conveniently retrieve archived emails for dispute resolution and inter-company security.
  • Anti-Virus and SPAM filtering included. Most hosted solutions often charge extra to provide the protection required for any business email solution.
  • Support For Microsoft ActiveSync for mobile devices (i.e. Windows Mobile Devices and iPhone)
  • Optional support for Blackberries via Blackberry Enterprise Server
  • Low "TCO" compared to in house solution

Email or call 942-6532 for more information.

Data Recovery Plan — Not just back-up!

Did you know that 80% of companies that lose their data go out of business within one year? Why? Not just because all of them did not save their data. Many do. Rather, they did not have a plan on how to implement that data and restart their business. Think about it. Your vendors and employees know how much you owe them. How do you know who owes you? If you cannot restart you're A/R and A/P process before the end of the month, how long before employees leave and vendors stop their services?


Imagine your business is gone and but acquire a new facility. You and your employees gather around in a circle and stare at the tape or thumb drive that contains your data. How does that get your business started? Is there another server with the exact tape drive for sale where you can find it? If so, how do you rebuild the mission critical components of the network?

More commonly, if just the server dies, how much money will you lose while a new server is configured? How long will that take and what are the better options?

Allow BTS Technologies to devise a Disaster Recovery Plan can help you avert a true disaster. -Microsoft


Mark Rhodes Named Operations Manager


BTS is pleased to announce Mark Rhodes has accepted the position of Branch Operations Manager. In the past Mark has worked with BTS as Project Coordinator/Trainer and more recently as Customer Advocate. Mark has also recently received his degree in Business Administration with an Emphasis on Information Systems Management from Amridge University in Montgomery, Alabama. In his new position Mark will assume the day-to-day management of technical operations for the Birmingham office. I know Mark's broad experience in multiple areas of the company coupled with his training will greatly enhance the Operations Department and help fuel our drive for excellent customer satisfaction and continued growth.

— Brian Wakefield, BTS Technologies VP of Operations

NuVox Certifies NEC UNIVERGE SV8100 IP Communications Servers
with SIP Trunking Product

From NEC Unified Solutions

NuVox logo

Greenville, SC – NuVox, a leading communications provider across the Southeast and Midwest, announced today that its VoxIP SIP (Session Initiation Protocol) Trunking product is now compatible with NEC's UNIVERGE SV8100 and UX5000 IP communications servers. NEC passed NuVox's strict certification program to ensure that customers will be able to quickly and easily combine NEC hardware and NuVox's SIP Service. This allows customers to test and certify the interoperability between VoxIP SIP and NEC's UNIVERGE IP communication systems.

VoxIP SIP is the latest in communications technology. It efficiently utilizes bandwidth to deliver voice and data services along with enhanced, business class features. VoxIP SIP supports IP communications from the user's IPPBX (and handset) to the NuVox cloud, providing the foundation for multimedia communications. When complemented with VoxNET Gold, NuVox's MPLS solution, SIP also allows customers to streamline communications.

"VoxIP SIP utilizes cutting edge IP technology that will change the way businesses communicate in the future," said Sid Earley, Vice President of Marketing for NuVox. "Together with NEC, NuVox will continue to deliver the most comprehensive communications solutions to our customers."

"In today's economy, the business case for VoxIP SIP Trunking from NuVox has never been clearer," said Jay Krauser, General Manager, Core Solutions and Engineering, NEC. "By combining the potential cost savings of VoxIP with the productivity benefits of our unified communications applications and UNIVERGE SMB platforms, NEC and NuVox should be on every mid-sized company's list for consideration."

NEC's award-winning UNIVERGE SV8100 Communications Server is the ideal IP telephony solution for SMBs that wish to compete and grow their businesses over time. The UNIVERGE UX5000 is a comprehensive integrated solution for smaller businesses designed to meet the unique challenges of both business telephony applications and VoIP.

VoxIP SIP Trunking with NEC's communication servers is now available to business customers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, and Tennessee.