Interactive Intelligence
BTS Technologies offers Interactive Intelligence (I3) solutions ideal for larger
businesses. Designed with scalable and reliable operations, I3 systems are perfect
for offices with one hundred or more employees or larger call center type operations.
Here a just a few of the many advantages of an I3 system:
- Call reporting
- Quality monitoring
- Remote and mobile user support
- Call controls for a Microsoft environment
- Scalable: 100-1,500 users/ACD Agents
I3 systems provided by BTS Technologies can easily reduce connectivity costs and
increase employee productivity. BTS Technologies can further increase our customers’
newfound productivity by supporting and maintaining the system with our trained
staff.