Interactive
Intelligence
Interactive
Intelligence provides the
most innovative contact center and
IP telephony products and services
available.
Interactive
Intelligence solutions are modular
in nature, built with proven,
award-winning products that push the
edge of technology to deliver a
truly best-of-class offering.
Interactive
Intelligence was founded in 1994 by
Dr. Donald E. Brown and employs
approximately 500 people serving
more than 2,500 customers worldwide.
The Company began
licensing its products in 1997 and
has grown in total revenues from
$1.6 million in 1997 to $83.2
million in 2006. Interactive
Intelligence sells its award-winning
solutions through a global network
of approximately 250 VARs, including
Arvato (a division of Bertelsmann),
AT&T, Dimension Data, Hitachi,
Iwatsu, Newtel Essence B.V. (a KPN
Company), and TietoEnator.
IP Business
Communications Solutions
Interactive
Intelligence has taken a unified
approach to business communications
since 1994, when it introduced an
all-in-one multi-channel software
platform to replace multi-point
legacy systems and the complexity
that comes with them.
Today, for the
contact center, the enterprise and
the remote and mobile workforce,
thier
standards-based platform continues
to unify every aspect of business
communications. From multimedia
interaction management, to phone
calls, faxes, e-mails and Web
chats-we align your business
communications into one powerful
solution.
|
Looking for an IP PBX that
provides more than dial tone?
Their
all-software, SIP-based IP PBX
solution supports mid to large
enterprises between 100-15,000
users. Integrate our solution
with your CRM and business
applications to equip office
users, contact centers,
workgroups, mobile and remote
workers with solutions for:
|
Looking for a complete
all-in-one contact center
solution?
Their
adaptable, pre-integrated
application suite is
everything you need to
optimize performance in your
contact center operation. We
have all-in-one solutions for:
Manages contact
center business processes-ACD,
multimedia queuing, IVR,
workforce management, quality
monitoring, recording,
tracking, end-to-end reporting
and remote support
Adaptable,
pre-integrated application
suite
Delivers
clear migration path to VoIP
Designed to
meet precise business needs:
TDM, IP or hybrid
|
Looking for a voicemail
replacement or complete
enterprise messaging solution?
Their
flexible, open standard
software approach allows for a
smooth migration to VoIP and
delivers scalable messaging
and voicemail replacement
solutions to the Enterprise.
We have solutions for:
SIP-based
solution allows for easy
voicemail system migration
A robust
solution for voicemail,
unified messaging and enhanced
messaging
Provides
simplified administration,
through the use of LDAP.
Easily
integrates into many existing
PBX environments
Enhances
productivity through presence
management, conferencing,
outbound notifications and IVR.
|
TOP
of Page
|
