Every system we install is designed with the customer in mind and we know
that using a phone system efficiently requires a structured, ongoing,
training program.
Our Project Coordination staff works with each customer to develop a training program designed to maximize the potential of their system and staff. This customized plan will assist the customer in gaining as much knowledge in the use of and administration of the system as the customer deems necessary.
During a new system install, the Project Coordinator will contact you to discuss the scope of the training service and material available, and to work with you to create an effective learning experience for your staff.
Training usually consists of classes at your
facility conducted in groups of approximately ten employees who all share
similar job duties, or who will be using the same type of telephone.
The functionality of the system will be
thoroughly discussed, various features will be demonstrated,
and employees will receive hands-on operation experience.
Each employee will also receive a User Guide to
keep for future reference.
The
primary and secondary system
operators receive additional specialized
training to ensure their complete familiarity and confidence with the
system and guarantee
On the day of
final installation and activation, the Project Coordinator will be on-site
to assist operators in processing “live” calls, and will be available to the
rest of the staff for questions and follow-up.
BTS
will provide ongoing update and refresher training for the customer. This
training can be provided to help facilitate the implementation of new
features, to update training of existing employees, or initial training of
new employees. Post-Install Training is provided at no additional cost for
any customer covered by a Partner Agreement.