Interactive Intelligence Inc is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.

The company has developed an all-in-one IP communications software suite that’s scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.

Founded in 1994 and backed by more than 3,500 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.

Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, US Airways, Volvo, and Walgreens.

The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $121.4 million in 2008.

Interactive Intelligence has taken a unified approach to business communications since 1997, when it first introduced an all-in-one multi-channel software platform to replace multi-point legacy systems and the complexity that comes with them.

Today for the contact center and enterprise, whether for Insurance, Financial, or Collections industries, or your industry,  ININ innovative standards-based IP platforms unify every aspect of business communications — allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and more broadly integrate to the systems and end-user devices your business relies on.

Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile/remote employees get a total solution.

Get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use our all-in-one platform to support from 25 to 5,000 agents or more, optimizing performance.

A unique and cost-effective solution for process automation and management running on a single platform. The ability to associate communications with a wide range of business processes allows organizations to streamline operations and offer higher levels of customer service. Processes can be managed with easy to use tools.